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DNRD
Self Service Visa Application Kiosk Overview
Dubai, proceeding on the path of becoming the commercial capital of the Middle East and which has globally been renowned in the 2000's with many large projects, currently enjoys the status of being the most important commercial and tourism capital in the region. Dubai is a city of 1.5 million people, 85 percent of whom are foreigners. The number of foreigners who get permission to work and live in Dubai involves tens of thousands of new applications each year made to the government entity that regulates working and residence rights of foreigners within the borders of Dubai, the Dubai Naturalization and Residency Department. The number of applications has been rapidly increasing.
Challenge
Foreigners who want to work in Dubai had to apply to one of the 10 branches of DNRD agencies within the city affiliated to the United Arab Emirates Ministry of Internal Affairs. However, the application and assessment process could take up to 15 days. This time could only be minimized 2 days even on express applications. The person's passport had to be retained by the agency throughout all the application period causing disruption to certain commercial activities for applicants.
Ki Solution
The Dubai Naturalization and Residency Department (DNRD) made an agreement with Turkey's leading kiosk producer, Innova to eliminate the delays experienced in applications. Within the scope of the project developed by Kiosk Innova, foreigners who want to work in Dubai can forward their visa requests to DNRD within a few minutes with the self-service application devices produced by Innova. The self-service devices developed by Innova take the photograph of the person requiring a residence or work visa, scan their fingerprints and can record the person's identification information together with biometric data by reading their passport. And the fee necessary for the visa can be deposited to the DNRD account immediately by means of cash or credit card unit on the kiosk. After the process is completed, the necessary printed material is delivered to the applicant printed on paper with the printer in the kiosk. Documents received from this special printer that can print with special security measurements are regarded as legal documents. Result
The person completing his application through these newly developed kiosks can later query the results of the application again on the same kiosk. If the application is positive, the self-service device gives the applicant a ticket on which the visa approval code is printed and the person can get their visa from the office of their choice without waiting in any queue. |
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